Shipping and Returns

Shipping

Orders placed before 12PM PST will be sent out the same day. Orders placed after 12PM will be sent out the next business day. Orders are sent out Monday-Friday except for holidays. Any purchase of $50 or more qualifies for free shipping.

Shipping Method                 Estimated Time of Arrival                   Cost               

Standard Over $50                     USPS (5-7 days)                               FREE  

Standard Under $50                   USPS (5-7 days)                                 $3  

                        

Priority - USPS                            48 States (3 days)                               $7                          

                                              Hawaii & Alaska (3-5 days)

 

Express - UPS                            48 States (2 days)                               $15                               

*Express orders cannot be shipped to PO Boxes. 

 

Returns

We understand that sometimes items ordered online may not fit properly or is just not what you expected. We will happily accept back any unworn item within 14 days of the date which you received your order (based on tracking information).

Contact us at info@glamerella.com with your order number, item which you are returning and the reason for the return. We will provide you with a shipping label. To ensure that we process your return in a timely manner, please do not ship items back without first contacting us. Once we receive your item, we will refund you back for the total amount of the item returned. There are no hidden charges to return an item.

At this time we do not do exchanges. If you would like a different size, you will need to return your item and then re-purchase. 

If you receive an item that was damaged in transit, please contact us immediately. The postal service will usually require photos of the packaging and damage before processing a claim. Once we file the claim, we will replace the item for you.